Returns & Refunds
We want you to be happy with your purchase. Here is how returns and refunds work at Tech-501.
Damaged, faulty or wrong items
If your order arrives damaged, has a manufacturing fault, or is not the product you ordered, contact us as soon as possible after delivery by phone, WhatsApp or email with your order number and photos of the item and packaging.
Once we have verified the issue, we will arrange a replacement, repair or refund.
Conditions for a return
The item must be in its original box with all accessories, manuals and the invoice.
The item must not be physically damaged, water damaged or tampered with after delivery.
Sealed items that have been opened may only be returned for a genuine fault or if they are not what you ordered.
Warranty claims
Devices covered by an official brand warranty are serviced through the brand's authorised service centres. Contact us and we will guide you through the claim process.
Refunds
Because orders are paid Cash on Delivery, approved refunds are paid back by bank transfer or mobile wallet. We will confirm the method and timeline with you when your return is approved.
